Tenant Handbook

IMPORTANT NOTICE: UTILITIES AND CONTACT INFORMATION

Dear Tenant,

We would like to provide you with essential information regarding your new lease with Berkshire Hathaway HomeServices. Effective the first day of your lease, all utility accounts should be transferred and placed under your name. Please make sure to promptly complete this process to ensure a smooth transition.

For utility-related matters, here are the contact numbers:

• AEP (Electricity): 1-800-277-2177

• Columbia Gas (Natural Gas): 1-800-344-4077

• Columbus Water: 614-645-8276

For any inquiries or concerns, please reach out to our office at the following number during regular business hours, Monday to Friday, 10 AM to 4 PM, excluding major holidays: 1-614-404-9114. Please refrain from calling outside these hours unless it's an emergency.

In case of emergency maintenance issues that cannot wait until the next business day, you can text us at 614-404-9114. Emergencies include fire, flood, hazardous situations, or immediate threat of physical harm. Please note that non-emergency calls made after hours will result in a $50 fine.

You can also contact us via email for any non-urgent matters:

• Resident Questions: resident@rounddoor.net

• Maintenance Requests: rounddoormaintainance@gmail.com

Tenant Guidelines:

1. Paying Rent: Rent is due on the 1st of each month and can be paid through various methods, including mailing or delivering checks or money orders to our office or using the tenant portal for online payments. Please ensure that your payment is received on or before the 1st of the month to avoid late charges. Also, remember to include your name and rental address on all payments for proper crediting.

2. Non-Payment of Rent: Failure to pay rent may result in a 3-day notice posted between the 5th-15th of the month, subject to the owner's direction. A $25 charge is added for each 3-day notice posted. Eviction proceedings will be initiated if rent remains unpaid after the notice period, and a $375.00 lease reinstatement fee will apply.

3. Maintenance Requests: To report a maintenance issue, please complete a maintenance request through your tenant portal, email rounddoormaintainance@gmail.com, or call 1-614-706-7898. Provide detailed information, including your name, address, and the best contact number. Permission to enter your home and arrangements to secure any pets during the visit should also be specified.

4. Locked Out: In case of lockouts during business hours, you may call our office to arrange the purchase of a new key for $25. After hours, you'll need to contact a locksmith. For your convenience, consider leaving a spare key with a trusted friend or neighbor.

5. Trash Disposal: Dispose of all rubbish, garbage, and waste in a clean and approved manner according to the city of Columbus guidelines. Do not leave trash in yards, as this may incur fines. Trash bills and fines are to be paid along with the following month's rent.

6. Smoking: Smoking inside the rental property is strictly prohibited and may result in immediate eviction.

7. Pet Policy: Our company is pet-friendly based on the property owner's approval. If pets are allowed, ensure to follow the specific pet guidelines, including getting insurance and adding your pet to your tenant insurance. Certain breeds may require separate insurance. Provide proof of pet insurance monthly with your rent.

8. Treatment of Representatives: We expect all tenants to treat Round Door Management representatives with dignity and respect. Abusive behavior toward our representatives is unacceptable and may lead to eviction.

Care & Use Information:

The following guidelines aim to help you maintain your rental property effectively:

• Cleanliness: Keep the property clean and organized. Avoid excessive lack of cleanliness, as it may lead to eviction.

• Furnace & Heater Maintenance: Clean or replace the furnace filter monthly. Attempt to re-light the pilot light before requesting service for the hot water heater. A $75 service call fee may apply if maintenance needs to re-light the pilot.

• Power, Furnace & Hot Water Heater Outages: Check circuit breakers in case of power outages and attempt to re-light the pilot light before calling for service.

• Drains: Avoid putting food, hair, or excess soap down the drains. Tenants are responsible for any clogged drains.

• Garbage Disposals: Use garbage disposals properly, avoid putting non-organic items in them, and check switches and circuits before requesting maintenance.

• Water Damage: Take precautions to prevent water damage caused by leaks or spills. Promptly report any issues to the landlord or property manager.

• Wood Decks & Porches: Use trays under planters to prevent water damage to wooden surfaces.

• Hardwood Floors: Avoid using mops or oils on hardwood floors. Clean them with a soft cloth and use recommended cleaning products only.

• Marble & Granite: Follow proper cleaning instructions for marble and granite surfaces.

• House Plants: Use drip pans under all plants to avoid water damage.

• Kitchen Counters: Use cutting boards to prevent damage to countertops.

• Ceramic Tile & Molded Surfaces: Use appropriate cleaning methods for ceramic tiles and molded fixtures.

• Mini Blinds: Avoid soaking blinds and use a spray cleaner for cleaning.

• Smoke Detectors: Keep fresh batteries in smoke detectors and test them regularly.

• Fireplaces: Burn only hardwoods in fireplaces and use screens to prevent hot ash accidents.

We hope these guidelines will assist you in maintaining a pleasant living environment throughout your lease period. Should you have any questions or concerns, do not hesitate to contact us.

Thank you for choosing Berkshire Hathaway HomeServices. We look forward to providing you with an excellent rental experience.

Best regards,

Brian Carlson, Berkshire Hathaway HomeServices